User Guide

Interviews

Creating, managing, and reviewing candidate interviews

Interviews

Interviews are the core of ROUND0's pre-screening platform. Each interview is a unique, AI-conducted conversation with a candidate based on your job requirements.

Creating an Interview

Interview Creation Page

The interview creation page uses a two-column layout:

Left Column - Interview Details:

Job selection
Candidate selection
Expiration settings
Voice and language options
Credit estimate

Right Column - Interview Questions:

Questions from the selected job
Custom questions you add
Drag-and-drop reordering
CV-based question generation

Basic Interview Creation

Navigate to Interviews in the sidebar
Click Create Interview
Configure the interview settings:
- Job: Choose the position you're screening for
- Candidate: Select an existing candidate
- Expires In: Set how many days until the link expires
- AI Voice: Select the voice for the interview
- Language: Choose the interview language
Customize the questions (right column):
- Review and exclude questions you don't need
- Add custom questions
- Reorder questions using drag-and-drop
- Generate personalized questions from the candidate's CV
Review the credit estimate shown on the button
Click Create Invitation

The system will:

Generate a unique interview link (token-based)
Reserve the required credits
Set the expiration date
Mark the interview as "Invited"

Interview Link

Each interview gets a unique, shareable URL:

https://interview.round0.io/interview/{unique-token}

Key features:

Unique token: 32-character random string (secure, unguessable)
Single-use ready: Link works until interview is completed or expires
No authentication required: Candidate accesses directly via link
Expiration: Configurable expiration period

The right column of the interview creation page shows all questions that will be asked. You can customize which questions are included, add your own, reorder them, and even generate personalized questions from the candidate's CV.

Question List Overview

The question list shows:

Job questions: Pre-generated questions from the job
Custom questions: Questions you add for this specific interview
CV-generated questions: Personalized questions based on the candidate's resume

Each question displays:

Question text (truncated, hover to see full text)
Question type badge (Behavioral, Technical, etc.)
Time limit
Drag handle for reordering

Excluding Questions

If some questions don't fit your needs:

Find the question in the list
Click Exclude on that question
The question becomes grayed out and won't be asked
The credit estimate updates automatically

To re-include an excluded question, click Include.

Example: For a junior role, you might exclude senior-level technical questions.

Adding Custom Questions

To add your own questions:

Click Add Question at the bottom of the questions section
Fill in the fields:
- Question Text: What you want to ask (minimum 10 characters)
- Question Type: Select from:
  - Behavioral
  - Technical
  - Situational
  - Experience
  - Role-Specific
- Time Limit: Seconds allowed for the response (30-600 seconds)
Click Add Question
The question appears in the list and can be reordered

Custom question example:

Question: Describe your experience with our tech stack specifically
Type: Technical
Time Limit: 240 seconds (4 minutes)

Custom questions are stored in the interview's question_config and only apply to that specific interview, not the job template.

Reordering Questions

You can change the order in which questions are presented:

Hover over the question you want to move
Click and hold the drag handle (⋮⋮) on the left
Drag the question to its new position
Release to drop

The order you set is preserved and questions will be asked in that exact sequence during the interview.

Generating Questions from CV

If the selected candidate has a CV/resume on file, you can generate personalized questions:

Select a candidate that has CV data
Click Generate from CV (blue button)
The AI analyzes the candidate's background and generates 3 personalized questions
New questions appear at the bottom of the list
The list automatically scrolls to show the new questions

Key features:

Questions reference the candidate's specific experience, skills, and past companies
AI avoids generating duplicate or similar questions to those already in the list
You can click "Generate from CV" multiple times to add more questions
Generated questions can be reordered or removed like any other custom question

The "Generate from CV" button only appears when you have selected both a job and a candidate with CV data.

Interview Lifecycle

Interview Statuses

Interviews progress through several statuses:

Invited

Initial status when interview is created
Credits are reserved (deducted from available balance)
Candidate hasn't accessed the link yet
Link is valid and ready to share

In Progress

Candidate has clicked the link and started the interview
Credits are consumed (non-refundable)
Candidate is actively answering questions
Partial progress is saved

Completed

Candidate finished all questions
Full transcript and recording available
Credits already consumed
Results ready for review

Expired

Interview link expiration date passed
Candidate never started the interview
Credits are released back to available balance
Link no longer works

Status Transitions

Invited → In Progress → Completed
  ↓
Expired

Key points:

You can only expire from "Invited"
Credits consumed when moving to "In Progress"
No way to move back to "Invited" once started

Interview Configuration

Expiration Date

When creating an interview, you can configure when the link expires:

Configurable expiration:

Set based on your needs
Default depends on your configuration
Candidate must complete before this date/time

Once an interview expires from "Invited" status, the link becomes invalid and credits are released. If the candidate starts before expiration, they can complete even after expiration date.

Voice Selection

Choose which voice conducts the interview:

Available voices:

Default ROUND0 voices: Pre-selected professional voices
Custom voice (Employer Branding subscription required): Your cloned voice

Set voice:

Globally in Settings → Company Info
Per interview when creating (if you have multiple voices)

Locale/Language

Select the interview language:

Supported locales:

English (en)
Spanish (es)
French (fr)
German (de)
Additional languages as supported

The AI interviewer will:

Ask questions in the selected language
Accept responses in that language
Generate transcripts in that language

Company Branding

If you have the Employer Branding subscription:

Customizable elements:

Company logo: Displayed during interview
Intro message: Welcome message before questions start
Outro message: Thank you message after completion
No watermark: Remove ROUND0 branding

Configure in Settings → Company Info, applies to all future interviews.

Credit Consumption

When Credits Are Consumed

Credits are consumed at a specific point in the interview lifecycle:

Reserved (when you create the interview):

Deducted from "available balance"
Added to "reserved credits"
Not yet consumed

Consumed (when candidate starts):

Status changes from "Invited" to "In Progress"
Reserved credits → consumed credits
Non-refundable from this point

Released (if interview expires):

Only if never started (still "Invited")
Reserved credits return to available balance
Expiration job runs periodically

Credit Calculation

Interview credits are calculated based on total question time:

Total Duration = Sum of all question time limits
Credits = ceil(Total Duration in Minutes / 15)
Minimum = 1 credit

Example:

5 questions × 3 minutes = 15 minutes = 1 credit
7 questions × 3 minutes = 21 minutes = 2 credits
10 questions × 2 minutes = 20 minutes = 2 credits

Monitoring Credit Usage

Before creating an interview, the system shows:

Estimated credits required
Your current available balance
Whether you have sufficient credits

If insufficient:

Interview creation is blocked
Message shows how many more credits needed
Link to purchase credits provided

Getting the Link

After creating an interview:

Go to Interviews
Click on the interview
Copy the link from the Interview Link section

Link display:

https://interview.round0.io/interview/abc123def456...

Manual sharing:

Copy link and email to candidate
Paste in your ATS messaging
Send via SMS or messaging app

API sharing (Connectivity Package required):

Create interview via API
Automatically send via your system
Integrate with your email/messaging

Email Template Example

Subject: Interview for [Job Title] at [Company]

Hi [Candidate Name],

Thank you for applying for the [Job Title] position at [Company].

We'd like you to complete a brief screening interview. This is an automated
interview that will take approximately [X] minutes.

Interview Link: [INTERVIEW_LINK]

Please complete the interview by [EXPIRATION_DATE].

The interview is conversational - you'll be asked questions and can respond
naturally. Make sure you're in a quiet environment with a working microphone.

Best regards,
[Your Name]
[Company]

Automated email sending is on the roadmap but not currently available. You need to manually share the link or use your own email system.

Viewing Results

Accessing Interview Results

Navigate to Interviews
Click on a completed interview
View the results page

Available Information

Interview Summary:

Candidate name and details
Job title
Interview date and duration
Status

Responses:

Question text
Full transcript of candidate's response
Audio recording (playback available)
Timestamp

Transcripts:

Complete word-for-word transcription
Timestamped per response
Searchable and downloadable

ROUND0 provides transcripts and recordings for you to review. The platform does not provide automated scoring or feedback - evaluation is done by your hiring team.

Managing Interviews

Viewing Interviews

The Interviews page shows all interviews:

Table View:

Candidate name
Job title
Status
Created date
Expiration date
Actions

Card View:

Visual cards with interview summary
Status badges
Quick actions

Filtering and Search

Search by:

Candidate name
Job title
Interview token

Filter by:

Status (Pending, In Progress, Completed, Abandoned, Expired)
Date range
Job
Candidate

Sort by:

Newest first
Oldest first
Expiring soon
Recently completed

Editing Interviews

What you can edit:

Expiration date (only for "Pending" interviews)
Notes (internal notes, not visible to candidate)

What you cannot edit:

Job or candidate (create a new interview instead)
Questions (after creation)
Status (system-managed)

To edit:

Click on an interview
Click Edit
Make changes
Save

Deleting Interviews

To delete an interview:

Find the interview in the list
Click Delete
Confirm deletion

Warning: Deleting interviews:

Is permanent and cannot be undone
Does NOT refund credits (even for "Pending" interviews)
Removes all transcripts and recordings
Should only be done for erroneous interviews

When to delete:

Interview created by mistake
Wrong candidate or job selected
Duplicate interview

When NOT to delete:

Just because candidate didn't complete (keep for records)
Interview expired (keep for tracking)

Advanced Features

Webhook Notifications

With the Connectivity Package subscription, you can receive real-time notifications:

Events:

interview_started: When candidate begins interview
interview_ended: When interview completes

Payload includes:

Interview details
Candidate information
Job information
Complete transcripts (on completion)

See Webhooks Guide for setup instructions.

API Access

With the Connectivity Package subscription, create interviews programmatically:

POST /api/v1/invitations
Authorization: Bearer YOUR_API_KEY
Content-Type: application/json

{
  "job_id": "job-uuid",
  "candidate_name": "John Doe",
  "question_config": {
    "excluded_question_ids": ["q1-uuid", "q2-uuid"],
    "custom_questions": [
      {
        "question_text": "Why do you want to work here?",
        "question_type": "behavioral",
        "time_limit_seconds": 120,
        "order_index": 10
      }
    ],
    "question_order": ["q3-uuid", "custom_0", "q4-uuid", "custom_1"]
  }
}

Question Config Fields:

excluded_question_ids: Array of job question IDs to skip
custom_questions: Array of custom questions to add
question_order: Array of question IDs defining the order (job question UUIDs and custom_N for custom questions)

See API Documentation for full details.