User Guide

Settings

Configuring your ROUND0 account, API keys, webhooks, and company information

Settings & Configuration

Customize your ROUND0 experience through the Settings page.

Account Settings

Access settings by clicking your avatar → Settings in the top navigation.

API Keys

Manage API keys for programmatic access to ROUND0.

API Keys require an active Connectivity Package subscription.

Creating an API Key

Navigate to Settings → API Keys
Click Create API Key
Enter a descriptive name (e.g., "Production ATS Integration", "Staging Environment")
Click Create
Copy the API key immediately - it will only be shown once

API key format:

rz_live_1234567890abcdef1234567890abcdef1234567890abcdef1234567890abcd

Important: Store your API key securely. It cannot be retrieved after creation. If lost, create a new key and revoke the old one.

Managing API Keys

View keys:

Name and prefix (e.g., rz_live_abcd...)
Creation date
Last used timestamp
Never used indicator

Revoke keys:

Find the key in the list
Click Delete or Revoke
Confirm deletion
Key is immediately invalidated

Best practices:

Use descriptive names to identify each key's purpose
Create separate keys for different environments (dev, staging, production)
Create separate keys for different integrations
Rotate keys periodically for security
Revoke keys immediately if compromised

Key Security

Store keys in environment variables, never in code
Never commit keys to version control
Use secrets management services (AWS Secrets Manager, HashiCorp Vault, etc.)
Limit access to keys within your organization
Monitor "Last Used" to detect unauthorized use

Upload company information that the AI interviewer can reference during candidate interviews. This feature uses AI-powered retrieval to answer candidate questions and provide relevant context about your company.

Company Documents require an active subscription (not available during trial period).

What Company Documents Do

Company Documents enhance your interviews by:

Answering candidate questions: When candidates ask about your company, the AI retrieves relevant information from your documents
Providing context: The AI uses company information to ask more targeted, relevant questions
Personalizing interviews: Candidates get accurate information about your products, culture, values, and more

Use cases:

Product information and technical documentation
Company values and culture descriptions
Team structure and organizational information
Benefits and perks descriptions
Office locations and work environment details
Company history and mission statements

Adding Company Documents

Navigate to Company Information page to manage your documents.

Upload a Document

Click Add More or Get Started
Select Upload Document tab
Choose your file:
- Formats: PDF, DOCX
- Max size: 10MB
- Content: Any company-related information
Enter a descriptive title (e.g., "Product Overview", "Company Culture Guide")
Click Upload
Wait for processing to complete (typically 30-60 seconds)

Processing:

Documents are automatically split into smaller chunks
Each chunk is analyzed and indexed for semantic search
Status indicators show: Processing, Completed, or Failed
Failed documents can be deleted and re-uploaded

Add Text Information

Click Add More or Get Started
Select Add Text tab
Enter a title for this information (e.g., "About Our Product", "Engineering Culture")
Write or paste your text content
Click Save

Best practices:

Keep text focused on a single topic
Use clear, concise language
Include relevant details candidates might ask about
Maximum length: No hard limit, but concise content works best

Managing Documents

View your documents:

See title, type (PDF, DOCX, or Text), and creation date
Processing status indicator
Total entry count (max 10 entries)

Document information:

Title and document type
Added timestamp (e.g., "Added 2 days ago")
Processing status with visual indicators
Failed documents show error state

Delete documents:

Click the delete icon on any document
Confirm deletion
Document and its indexed content are permanently removed
The AI will no longer use this information in interviews

Limits:

Maximum 10 documents/entries per account
Mix of uploaded files and text entries
Counter shows current usage: "X/10 entries"

How the AI Uses Your Documents

During interviews:

Candidate asks a question about your company
AI performs semantic search across your documents
Retrieves the most relevant information (top 5 chunks)
Uses retrieved context to formulate an accurate answer
Answers are based on your actual company information

Semantic search:

AI understands meaning, not just keywords
Finds relevant information even with different wording
Similarity threshold: 70% (adjustable)
Returns chunks ranked by relevance

Example:

Candidate: "What is your company's approach to work-life balance?"

AI retrieves relevant chunks from documents titled:
- "Company Culture Guide" (Similarity: 92%)
- "Benefits Overview" (Similarity: 85%)
- "Remote Work Policy" (Similarity: 78%)

AI response: "Based on our company information, we offer flexible working
hours, unlimited PTO, and a remote-first culture that prioritizes
work-life balance..."

Best Practices

Content recommendations:

Upload comprehensive but focused documents
Keep information current and accurate
Include FAQs that candidates commonly ask
Cover products, culture, benefits, and team structure
Use clear, professional language

Organization tips:

Use descriptive titles for easy identification
Break large documents into focused topics
Update documents when information changes
Remove outdated information promptly

What to include:

✓ Product documentation and features
✓ Company values and mission
✓ Team culture and working environment
✓ Benefits and compensation philosophy
✓ Growth and development opportunities
✓ Office locations and facilities

What to avoid:

✗ Confidential or sensitive information
✗ Competitive intelligence or trade secrets
✗ Personal employee information
✗ Financial data not meant for candidates
✗ Internal-only policies or procedures

Troubleshooting

Document processing failed:

Check file size is under 10MB
Ensure file is not corrupted or password-protected
Try converting to PDF if using DOCX
Check file contains extractable text (not just images)
Delete and re-upload if issue persists

AI not using my documents:

Ensure documents show "Completed" status
Check that document content is relevant to the question
Verify you're not on a trial account (feature requires credits)
Content might not meet similarity threshold (70%)
Try adding more detailed information on the topic

Reached document limit:

Maximum 10 entries per account
Delete unused or outdated documents to make room
Combine related text entries into comprehensive documents
Prioritize most important company information

Voice Settings

Configure which voice conducts the interviews.

Default Voice

Choose the default voice for all new interviews:

Navigate to Settings → Voice
Select from available voices:
- Pre-configured ROUND0 professional voices
- Your custom cloned voice (if created)
Click Save

Voice options:

Professional Male - Deep, clear professional voice
Professional Female - Warm, professional voice
Custom Voice - Your cloned voice (Employer Branding required)

Voice Preview

Click the play button next to each voice to hear a sample
Preview includes actual interview-style speech
Helps you choose the best voice for your brand

Custom Voice Cloning

Requires: Employer Branding subscription

Create a custom voice clone:

Navigate to Settings → Voice → Voice Cloning
Click Create Custom Voice
Record or upload audio:
- Duration: 60-180 seconds
- Quality: Clear audio, minimal background noise
- Format: MP3, WAV, M4A, WEBM
- Max file size: 10MB
Enter a name for your voice (e.g., "CEO Voice", "Recruiter Voice")
Click Create
Wait 1-2 minutes for processing
Voice appears in voice selector

Recording tips:

Use a good quality microphone
Record in a quiet environment
Speak naturally and conversationally
Read varied content (not just repeated phrases)
Aim for 90-120 seconds of speech

Limitations:

Only one custom voice can be stored at a time
Trial users cannot create custom voices
Replace your existing voice by recording a new one

Managing custom voices:

Delete: Removes voice permanently
Replace: Record a new voice to replace the current one
Set as default: Make it the default for all new interviews

Webhooks

Configure webhook notifications for interview events.

Webhooks require the Connectivity Package subscription.

Setting Up Webhooks

Navigate to Settings → Webhooks
Click Create Webhook
Enter your HTTPS endpoint URL
Click Create
Copy the webhook secret immediately - shown only once

HTTPS Required: Webhook URLs must use HTTPS. HTTP URLs will be rejected.

Webhook Configuration

Webhook URL:

Must be publicly accessible
Must use HTTPS
Should respond within 10 seconds
Must return 2xx status code for success

Webhook Secret:

Used to verify webhook signatures
Format: whsec_ + 64 hex characters
Store securely in your environment
Cannot be retrieved after creation

Managing Webhooks

Edit webhook:

Update URL
Cannot edit secret (rotate instead)

Test webhook:

Click Send Test Event
Select event type
Check your endpoint receives the test

Rotate secret:

Click Rotate Secret
Copy new secret
Update your server configuration
Old secret immediately invalidated

Delete webhook:

Permanently removes webhook configuration
Stops all event deliveries
Cannot be undone

Webhook Deliveries

View webhook delivery history:

Navigate to Settings → Webhooks → Deliveries
See all delivery attempts:
- Event type
- Status (success, failed, retrying)
- Timestamp
- HTTP response code
- Error message (if failed)
- Retry count

Filter deliveries:

By status: Success, Failed, Retrying
By event type: interview_started, interview_ended
By date range

Debug failed deliveries:

Click on a delivery to see details
View request payload
View response received
See retry history and schedule

Webhook Events

ROUND0 sends two types of webhook events:

interview_started: When candidate begins interview
interview_ended: When candidate completes interview

See Webhook Documentation for complete event reference.

Billing & Subscriptions

Manage your credits, purchases, and subscriptions.

Credit Balance

View your current credit status:

Total Balance: All credits you own
Available Credits: Credits not reserved for pending interviews
Reserved Credits: Credits allocated to pending interviews
Lifetime Purchased: Total credits bought since account creation
Lifetime Consumed: Total credits used for interviews

Purchase Credits

Navigate to Settings → Billing → Credits
Select a credit bundle.
Click Checkout
Complete payment via Stripe
Credits added immediately
Confirmation email sent

Transaction History

View all credit movements:

Navigate to Settings → Billing → Transactions
See:
- Date and time
- Type (purchase, consumption, expiration, trial grant)
- Amount (positive or negative)
- Description
- Remaining balance

Export transactions:

Click Export CSV for accounting purposes
Includes all transaction details

Subscriptions

Manage your subscription plans:

Active Subscriptions:

Employer Branding
Connectivity Package

Subscribe:

Navigate to Settings → Billing → Subscriptions
Click Subscribe on desired plan
Complete payment via Stripe
Features activate immediately

Manage Subscription:

Click Manage next to active subscription
Opens Stripe Customer Portal
Update payment method
View invoices
Cancel subscription (access continues until end of period)

Invoices

Access all billing invoices:

Navigate to Settings → Billing → Invoices
View:
- Invoice date
- Description (credit purchase or subscription)
- Amount
- Status (paid, pending, failed)
Click Download for PDF invoice

Account Security

Email Settings

View your account email
Update email (requires verification)
Manage email notification preferences

Password

Change your password:

Navigate to Settings → Security
Click Change Password
Enter current password
Enter new password
Confirm new password
Click Save

Password requirements:

Minimum 8 characters
At least one uppercase letter
At least one lowercase letter
At least one number

Two-Factor Authentication (2FA)

Status: Coming soon

Enable 2FA for additional security:

Authenticator app (TOTP)
SMS backup codes
Recovery codes

Notifications

Configure email notifications:

Interview Notifications

Interview Started: Email when candidate begins interview
Interview Completed: Email when candidate finishes
Interview Expired: Email when unused interview expires

Billing Notifications

Purchase Confirmation: Receipt emails for credit purchases
Low Credit Warning: Alert when credits running low
Credit Expiration: Warning before credits expire (30 days, 7 days)
Subscription Renewal: Upcoming subscription charge
Payment Failed: Failed subscription payment

System Notifications

Product Updates: New features and improvements
Maintenance Notifications: Scheduled downtime
Security Alerts: Important security information

Manage notifications:

Navigate to Settings → Notifications
Toggle individual notification types
Changes save automatically

Data & Privacy

Data Export

Export your ROUND0 data:

Navigate to Settings → Data & Privacy
Click Export Data
Receive download link via email (within 24 hours)
Export includes:
- Jobs
- Candidates
- Interviews
- Interview transcripts
- Credit transaction history

Format: JSON or CSV

Delete Account

Permanently delete your ROUND0 account:

Navigate to Settings → Data & Privacy
Click Delete Account
Confirm deletion (irreversible)
Account and all data deleted within 30 days

Warning: Account deletion is permanent and cannot be undone. All interviews, transcripts, and data will be permanently deleted.

Before deleting:

Export your data if needed
Cancel active subscriptions
Note that unused credits are non-refundable

Integration Settings

Locale/Language

Set default language for interviews:

Navigate to Settings → Preferences
Select default locale:
- English (en)
- Spanish (es)
- French (fr)
- German (de)
Applies to all new interviews (can override per interview)